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I'm new to Fyxer

Get set up, learn the basics, and start saving time.

What you'll learn

In this section:

  • Take a tour of your Dashboard

  • Try a few things with the Get started checklist

  • See how Fyxer works in your inbox

  • Discover how Fyxer's key features work together

But first...what is Fyxer?

Fyxer is your executive assistant across all your conversations. It remembers every detail, surfaces what’s important, and even handles your admin.

Fyxer organizes your inbox, drafts replies, takes meeting notes, and manages your schedule, learning your priorities, your preferences, and your tone as you use it.

Set up Fyxer

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1. Dashboard tour

Find your way around the Fyxer Dashboard.

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2. Get started checklist

Simple steps to get the most out of Fyxer.

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  1. Fyxer in your inbox

How Fyxer works in Gmail and Outlook.

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  1. Key features

How Fyxer's features share context and come together.

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  1. Getting started videos

Short videos covering key features.

New to Fyxer?

Join Fyxer's live webinar, "Never miss what matters". In 30 minutes, see how Fyxer's set up to surface what needs your attention, right from day one.

Register: 3pm BST session | 10am PT session

Common setup questions

Why are my email categories different?

If you're seeing different email categories to those shown in Fyxer support materials, or to other users/colleagues with Fyxer, that's expected. We regularly test and refine how Fyxer works, so experiences can vary. Either way, you've got the right set up, and we'll keep you updated as things evolve.

Why aren't my emails moving to folders even though I see Fyxer labels?

Go to Dashboard → Categorization and use the toggles to choose which email categories appear in your inbox and which only go to folders. Select Update preferences when done. Changes apply to new emails only.

Learn more: Your new organized inbox, explained.

What is conversation view and why does Fyxer need it?

Conversation view groups emails by thread. This gives Fyxer the full context it needs for accurate drafts.

Learn more: Turn on conversation view.

Why aren't my draft replies appearing?

Drafts only generate for emails labeled To do or to Respond, depending on your setup. If you're not seeing drafts, check:

  1. Your email is connected (Dashboard → Integrations)

  2. Conversation view is turned on in Gmail or Outlook

  3. Draft replies toggle is on (Dashboard → Drafts)

I'm on Outlook and getting an "admin approval required" error. What do I do?

Your organization's IT admin needs to approve Fyxer. You should do this first to avoid using up trial time.

Send them details of the error message and a link to this Help Center article: Admin setup guide: approving Fyxer in Microsoft 365 (Microsoft Entra ID).

Fyxer is a verified Microsoft partner and can be approved quickly.

My scheduling link isn't working and Notetaker isn't joining my meetings

Both of these features require your calendar to be connected – this is separate from your email connection. Go to Dashboard → Integrations and check that your calendar shows as connected.

If your calendar is connected and Notetaker still isn't joining, there may be another reason. See: When Notetaker joins a meeting: rules and expectations.

What do Fyxer's email categories mean?

When you connect your email, Fyxer organizes your 300 most recent emails and sorts them into categories, automatically labeled and ranked by priority. This happens in seconds.

Each category has a specific meaning. See the full list: Fyxer email categorization handbook.

Fyxer doesn’t scan your entire inbox history, because that would take hours, but you’ll see the initial sorting happen within seconds.

Which email clients work with Fyxer?

Gmail:

  • Google Workspace

  • Personal Gmail accounts

Outlook (Microsoft 365 / Exchange Online):

  • New Outlook for Mac

  • New Outlook for Windows

  • Outlook on the web

  • Outlook Desktop (Mac)

Note: Fyxer requires cloud-hosted Microsoft accounts. On-premise Exchange and hybrid Outlook deployments are not supported.

Learn more: Check if Fyxer supports your setup.

How do I set up my email signature in Fyxer drafts?

Outlook users: Fyxer extracts your signature automatically when you connect. Review it and sync any updates via Dashboard → Drafts → Signatures → Sync from Outlook.

Gmail users: compose your signature in Gmail first (with images and formatting), then copy and paste it into the signatures box: Dashboard → Drafts → Signatures.

Learn more: Email signatures: setup and troubleshooting.

I can only see "Sign out" (or "Connect inbox") when I log in. How do I access the Dashboard?

You're on the onboarding screen. To access the full Dashboard, complete the plan selection step. Not ready to commit? Start a free trial to explore.

If you've already connected your email and Fyxer is labeling emails before you're ready, don't worry – you can pause or remove these once you complete setup.

Still need help? Contact support via the chat icon in your Dashboard or email support@fyxer.com

Is there a desktop app?

Fyxer is browser-based. You can access it at app.fyxer.com from any modern browser, with no download or installation needed.

Where are my sent emails so I can remember to follow up?

Fyxer tracks emails you've sent that haven't received a reply. Emails remain in your Sent folder until your configured follow-up wait period has passed.

Once the wait period is up, if no reply has been received, emails are flagged as Awaiting reply or To follow up, depending on your setup. Learn more: Track email follow-ups.

Ready for more?

You've learned the basics. Next up: I want to get more out of Fyxer.

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