# FAQs

### Common setup questions

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<summary><strong>Why aren't my emails moving to folders even though I see Fyxer labels?</strong> </summary>

Go to **Dashboard** → **Categorization** and use the toggles to choose which email categories appear in your inbox and which only go to folders. Select **Update preferences** when done. Changes apply to new emails only.

Learn more: [**See your new organized inbox in action**](https://support.fyxer.com/en/articles/13141171-see-your-new-organized-inbox-in-action).

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<summary><strong>What is conversation view and why does Fyxer need it?</strong></summary>

Conversation view groups emails by thread. This gives Fyxer the full context it needs for accurate drafts.

Learn more: [**Turn on conversation view**](https://support.fyxer.com/en/articles/11562904-turn-on-conversation-view).

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<summary><strong>Why aren't my draft replies appearing?</strong></summary>

Drafts only generate for emails labeled **To do**. If you're not seeing drafts, check:

1. Your email is connected (Dashboard → Settings → Integrations)
2. Conversation view is turned on in Gmail or Outlook
3. Draft replies toggle is on (Dashboard → Drafts)

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<summary><strong>I'm on Outlook and getting an "admin approval required" error. What do I do?</strong></summary>

Your organization's IT admin needs to approve Fyxer. You should do this first to avoid using up trial time.&#x20;

Send them details of the error message and a link to this Help Center article: [**Admin setup guide: approving Fyxer in Microsoft 365 (Microsoft Entra ID)**](https://support.fyxer.com/en/articles/12819287-admin-setup-guide-approving-fyxer-in-microsoft-365-microsoft-entra-id).

**Fyxer is a verified Microsoft partner** and can be approved quickly.

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<summary><strong>My scheduling link isn't working and Notetaker isn't joining my meetings</strong></summary>

Both of these features require your calendar to be connected – this is separate from your email connection. Go to **Dashboard → Settings → Integrations** and check that your calendar shows as connected.

If your calendar is connected and Notetaker still isn't joining, there may be another reason. See: [When Notetaker joins a meeting: rules and expectations](https://support.fyxer.com/en/articles/13106403-when-notetaker-joins-a-meeting-rules-and-expectations).

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<summary><strong>What do Fyxer's email categories mean?</strong></summary>

When you connect your email, Fyxer organizes your 300 most recent emails and sorts them into categories, automatically labeled and ranked by priority. This happens in seconds.

Each category has a specific meaning. See the full list: [**Fyxer email categorization handbook**](https://support.fyxer.com/en/articles/13107658-fyxer-email-categorization-handbook).

&#x20;Fyxer doesn’t scan your entire inbox history, because that would take hours, but you’ll see the initial sorting happen within seconds.

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<summary><strong>Which email clients work with Fyxer?</strong> </summary>

**Gmail:**

* Google Workspace
* Personal Gmail accounts

**Outlook (Microsoft 365 / Exchange Online)**:

* New Outlook for Mac
* New Outlook for Windows
* Outlook on the web
* Outlook Desktop (Mac)

**Note:** Fyxer requires cloud-hosted Microsoft accounts. On-premise Exchange and hybrid Outlook deployments are not supported.

Learn more: [**Check if Fyxer supports your setup**](https://support.fyxer.com/en/articles/11661658-check-if-fyxer-supports-your-setup).

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<summary><strong>How do I set up my email signature in Fyxer drafts?</strong></summary>

Go to **Dashboard** → **Drafts** → **Signatures**. Compose your signature in your email client first (with images and formatting), then copy and paste it here.

Learn more: [**How do I add my signature?**](https://support.fyxer.com/en/articles/10090669-how-do-i-add-my-signature)

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<summary><strong>I can only see "Sign out" (or "Connect inbox") when I log in. How do I access the Dashboard?</strong></summary>

You're on the onboarding screen. To access the full Dashboard, complete the plan selection step. Not ready to commit? Start a free trial to explore.

If you've already connected your email and Fyxer is labeling emails before you're ready, don't worry – you can pause or remove these once you complete setup.

Still need help? Contact support via the chat icon in your Dashboard or email <support@fyxer.com>.

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You can use the search bar at the top of the page to get an instant AI-generated answer or to search across all Learning Hub content. Or visit our [**Help Center**](https://support.fyxer.com) for step-by-step walkthroughs and troubleshooting guides.

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