I’m setting up my team
Roll out Fyxer, manage settings, and get your team up to speed.
What you'll learn
In this section:
Onboard your team and manage accounts
Set permissions and security settings
Use scheduling features for teams
Let's go
Common team onboarding questions
Why were team members added and billed without my approval?
Fyxer automatically adds anyone who signs up with your company's email domain to your organization.
To turn this off:
Go to Dashboard → Admin settings → Organization
Find "Automatically add users for this domain"
Toggle it off
Select Update preferences
Do this early in your setup. If you've already been charged for unexpected seats, contact support, who can review your billing.
Learn more: Auto-add users with domain: what it is, why it adds seats, and how to turn it off.
How do I prepare my IT team before rolling out Fyxer to Outlook users?
If your team uses Microsoft 365/Outlook, your IT admin needs to approve Fyxer before anyone can connect their email. Without this, every user hits an "Admin approval required" error, which wastes trial time.
Ask your IT admin to follow the steps in the Outlook admin setup guide.
Fyxer is a verified Microsoft partner and can typically be approved in minutes. There's more information on Fyxer's security policies in the Fyxer Trust Center.
Which Outlook version should my team use?
Best performance:
Outlook Web (browser-based) – highly recommended
New Outlook for Mac or Windows – stable and reliable
Outlook Desktop (Mac) – fully supported
Functional, but less reliable:
Classic Outlook (legacy desktop version for Windows) – works for some features, but can be less stable
Not supported:
Apple Mail (macOS/iOS Mail app)
Third-party clients (e.g. Thunderbird, Notion Mail, Spark, Superhuman)
On-premise or hybrid Exchange servers (limited API support)
Learn more: Using Fyxer with Outlook: supported versions and best settings.
What security certifications does Fyxer hold?
SOC 2 Type II: audited controls for security, availability, and confidentiality
ISO/IEC 27001: international information security management standard
GDPR compliant: for EU data protection requirements
HIPAA eligible: for healthcare organizations on Enterprise plans
CASA Tier 2: Cloud Application Security Assessment
Customer data is never used to train external AI models and is never sold or shared with third parties.
Direct your security team to the Fyxer Trust Center. If you need a formal security questionnaire, SOC 2 report, or DPA, contact support@fyxer.com
How do I manage admin access?
Fyxer has three roles: Super admin, Team admin and Member.
To view and change roles, go to Dashboard → Admin settings → People → Members. Super admins can promote or demote users from the role dropdown. Changes take effect immediately.
If the person who set up your organization is leaving, transfer Super admin access before they go. A Super admin can only demote themselves if at least one other Super admin exists. If your only admin has already left, contact support@fyxer.com
Learn more: Managing users and teams in your organization.
How does billing work when I add or remove team members?
Fyxer uses per-seat billing. Every user, including the admin, counts as one seat.
Adding members mid-cycle
You're charged a prorated amount for the remaining days in that billing cycle. Add someone halfway through the month, and you pay half the monthly seat price for that first period.
Removing members
No refunds are issued. Instead, a prorated credit is applied to your account and used toward future invoices. Access is revoked immediately.
View your seat count and billing details at Dashboard → Admin settings → Billing.
Learn more: How Fyxer billing works.
Why aren't my team invitations being received?
Check the status first
Go to Dashboard → Admin settings > People > Invites. You can see pending invitations, resend them, or copy the invite link to share directly.
Common reasons invitations fail
The invitation went to spam: ask the team member to check their spam or junk folder for an email from Fyxer
The user already has an account: if they previously signed up with a different method (e.g. Google instead of Microsoft), they need to sign in with their original method. Duplicate accounts aren't permitted.
Auto-add conflict: if auto-add is enabled, the user may already be in your organization. Check the Members tab to confirm
Invite link expired: generate a fresh link from the Invites tab and share it directly
If the issue continues, contact support@fyxer.com
Does Fyxer work with shared mailboxes?
Fyxer is designed for individual inboxes and calendars, even when used in a team. Learn more: Does Fyxer work with shared inboxes or shared mailboxes?
All set?
Your team is ready to go. Check the knowledge base if you need more help or get in touch with support@fyxer.com
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