Permissions and roles
Understand who can do what, and what stays private.
How roles work
Fyxer uses three roles. Every person in your organization is assigned one. You can check your own role at any time: go to your Dashboard → Settings → People and look next to your name.
Super admin
Full control over the organization: manages users, billing, org-wide settings, and feature defaults. Typically the person who set up the account.
Team admin
Manages specific teams or departments. Can invite and remove members, configure team-level settings, but cannot change billing or org-wide defaults.
Member
Standard access. Can use all of Fyxer's personal features and invite new members, but cannot manage other users or change any settings beyond their own.
Learn more: Teams role permissions matrix.
How to change someone's role
To change someone's role from Member to Super admin, or vice versa, go to Dashboard → Admin settings → People → Members, find the user, and select their new role from the dropdown.
The Team admin role is assigned separately from within a team. Go to Dashboard → Admin settings → People → Team, open the relevant team, and nominate a Team admin from there.
A few things to bear in mind:
You can assign roles up to, but not exceeding, your own level. For example, Team admins cannot promote anyone to Super admin
You can have multiple Super admins. It's worth assigning at least two, so you're not locked out of billing and org settings if one person leaves the company
Before removing the last Super admin from an account, promote someone else first, or you'll lose access to billing and org settings
What your team can and can't see
Fyxer is private by default. Being in the same organization does not give teams visibility into each other's work.
Each person can only see their own:
Emails and inbox categories
Drafts
Meeting recordings, transcripts, and summaries
Scheduling activity
This applies to admins too. Super admins control settings and billing, but they cannot read member inboxes, view drafts, or access meeting notes that aren't their own.
The only information visible across the organization is basic account details: the organization name, a list of members (names and email addresses), and each person's role.
Learn more: What team members can and can’t see.
Common scenarios
Someone leaves the company: remove them from Dashboard → Admin settings → People → Members. Their seat is freed immediately. Invite their replacement when ready
Someone changes department: update their team assignment in Dashboard → Admin settings → People → Teams, and adjust their role if needed
Someone created a duplicate account: contact [email protected] so the team can merge accounts and preserve data
Someone can't access their account: check they're using the correct email address, verify their invitation was accepted, and confirm they haven't been accidentally removed
A note on shared inboxes
Fyxer connects to individual inboxes only, with one Gmail or Outlook account per user. Shared or group mailboxes (info@, sales@, support@) are not supported.
Learn more: Does Fyxer work with shared inboxes or shared mailboxes?
Next up
You're up to speed on permissions. Now learn about admin controls.
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