# Permissions and roles

{% hint style="success" %}

* [How roles work](#how-roles-work)
* [How to change someone's role](#how-to-change-someones-role)
* [What your team can and can't see](#what-your-team-can-and-cant-see)
* [Common scenarios](#common-scenarios)
* [A note on shared inboxes](#what-your-team-can-and-cant-see)
  {% endhint %}

### How roles work

Fyxer uses three roles. Every person in your organization is assigned one. You can check your own role at any time: go to your [Dashboard](https://app.fyxer.com) → Settings → People and look next to your name.

#### Super admin

Full control over the organization: manages users, billing, org-wide settings, and feature defaults. Typically the person who set up the account.

#### Team admin

Manages specific teams or departments. Can invite and remove members, configure team-level settings, but cannot change billing or org-wide defaults.

#### Member

Standard access. Can use all of Fyxer's personal features and invite new members, but cannot manage other users or change any settings beyond their own.

Learn more: [**Teams role permissions matrix**](https://support.fyxer.com/en/articles/13590357-teams-role-permissions-matrix).

***

### How to change someone's role

To change someone's role from **Member** to **Super admin**, or vice versa, go to [Dashboard](https://app.fyxer.com) → Admin settings → People → Members, find the user, and select their new role from the dropdown. 

The **Team admin** role is assigned separately from within a team. Go to [Dashboard](https://app.fyxer.com) → Admin settings → People → Team, open the relevant team, and nominate a Team admin from there.

A few things to bear in mind:

* You can assign roles up to, but not exceeding, your own level. For example, Team admins cannot promote anyone to Super admin
* You can have multiple Super admins. It's worth assigning at least two, so you're not locked out of billing and org settings if one person leaves the company
* Before removing the last Super admin from an account, promote someone else first, or you'll lose access to billing and org settings

***

### What your team can and can't see

**Fyxer is private by default.** Being in the same organization does not give teammates visibility into each other's work.

Each person can only see their own:

* Emails and inbox categories
* Drafts
* Meeting recordings, transcripts, and summaries
* Scheduling activity

**This applies to admins too.** Super admins control settings and billing, but they cannot read member inboxes, view drafts, or access meeting notes that aren't their own.

The only information visible across the organization is basic account details: the organization name, a list of teammates (names and email addresses), and each person's role.

Learn more: [**What team members can and can’t see**](https://support.fyxer.com/en/articles/13185411-what-team-members-can-and-can-t-see).

***

### Common scenarios

* **Someone leaves the company**: remove them from [Dashboard](https://app.fyxer.com) → Admin settings → People → Members. Their seat is freed immediately. Invite their replacement when ready
* **Someone changes department**: update their team assignment in [Dashboard](https://app.fyxer.com) → Admin settings → People → Teams, and adjust their role if needed
* **Someone created a duplicate account**: contact <support@fyxer.com> so the team can merge accounts and preserve data
* **Someone can't access their account**: check they're using the correct email address, verify their invitation was accepted, and confirm they haven't been accidentally removed

***

### A note on shared inboxes

Fyxer connects to individual inboxes only, with one Gmail or Outlook account per user. Shared or group mailboxes (info@, sales@, support@) are not supported.

Learn more: [**Does Fyxer work with shared inboxes or shared mailboxes?**](https://support.fyxer.com/en/articles/13185438-does-fyxer-work-with-shared-inboxes-or-shared-mailboxes)

***

### **Next up**

You're up to speed on permissions. Now learn about admin controls.

* Next: [**Admin controls and settings**](https://docs.fyxer.com/teams-and-admins/teams/admin-controls-and-settings)